AI Customer Support for Freshservice
Resolve Freshservice tickets faster with AI. Automate responses, route issues, and improve customer satisfaction.
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Dasis · My workspace
Give me a recap of recent tickets in Freshservice.
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Completed in 12 sec
Using Freshservice
I checked your Freshservice workspace and surfaced what changed this week. Here's the short version:
New tickets (3)
- Ticket #1042. Added 2 days ago — flagged as high priority. Last updated by the Freshservice sync.
- Ticket #1041. Touched yesterday; an owner change needs a follow-up.
- Ticket #1039. Three field edits this week — worth reviewing before your next sync.
Activity highlights
- Most-touched item. The top ticket this week saw 4 updates from 2 collaborators.
- Stale items. 2 tickets haven't been updated in 14+ days — likely worth a check-in.
Supported actions in Freshservice
Read & Search
- List Tickets
- Get Ticket
- Get Ticket Read Fields
- Get Ticket Write Fields
- List Ticket Requested Items
- List Ticket Tasks
- Get Ticket Task
- Get Ticket Approval
- List Ticket Approvals
- List Departments
- List Products
- List Oncall Schedules
- List Service Categories
- List Service Items
- Search Service Items
- Get Service Item
- Get Service Item Fields
- List Solution Categories
- List Solution Folders
- List Solution Articles
- Get Solution Article
- List Requesters
- Get Requester
- List Purchase Orders
- List Sla Policies
- List Canned Responses
- Get Canned Response
Create & Update
- Create Ticket
- Update Ticket
- Add Ticket Note
- Add Ticket Reply
- Create Ticket Task
- Update Ticket Task
- Delete Ticket Task
- Request Service Approval
- Request Service Item
- Create Solution Article
37 total actions available (27 read, 10 write)
How teams use Freshservice with Dasis
Ticket Management
Automate IT ticket triage, assignment, and resolution suggestions.
Frequently asked questions about Freshservice
Yes, Dasis agents can create, update, and manage tickets in Freshservice.
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